{"id":228,"date":"2026-06-11T15:11:33","date_gmt":"2026-06-11T13:11:33","guid":{"rendered":"https:\/\/hk-handmade.com\/aide\/"},"modified":"2026-06-11T15:11:33","modified_gmt":"2026-06-11T13:11:33","slug":"aide","status":"publish","type":"page","link":"https:\/\/hk-handmade.com\/en\/aide\/","title":{"rendered":"Aide &#038; contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"228\" class=\"elementor elementor-228\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cct100 e-con-full e-flex e-con e-parent\" data-id=\"cct100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-wct100 elementor-widget elementor-widget-html\" data-id=\"wct100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hkm-root\">\n<style id=\"hk-contact-fix\">\n.hkm-root .hkm-hero--immersive{min-height:clamp(440px,60vh,600px);}\n@media(max-width:860px){.hkm-root .hkm-hero--immersive{min-height:clamp(560px,82vh,760px);}.hkm-root .hkm-hero--immersive .hkm-hero__media{position:absolute!important;inset:0!important;width:100%!important;height:100%!important;}.hkm-root .hkm-hero--immersive .hkm-hero__media img{width:100%!important;height:100%!important;object-fit:cover!important;object-position:center!important;}.hkm-root .hkm-hero--immersive .hkm-hero__scrim{background:linear-gradient(180deg,rgba(20,18,16,.82) 0%,rgba(20,18,16,.5) 26%,rgba(20,18,16,.14) 50%,rgba(20,18,16,0) 78%)!important;}}\n.hkm-root .hkm-btn--terra{background:var(--hkm-terra)!important;color:#fff!important;box-shadow:none!important;}\n.hkm-root .hkm-btn--terra:hover{background:var(--hkm-terra-dark)!important;color:#fff!important;}\n.hkm-root .hk-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden;}\n.hkm-root .hk-consent{display:flex;gap:.6rem;align-items:flex-start;margin:1.2rem 0 .2rem;font-size:.85rem;color:var(--hkm-ink-soft);line-height:1.5;}\n.hkm-root .hk-consent input{margin-top:.2rem;flex-shrink:0;}\n.hkm-root .hk-form__foot{display:flex;flex-wrap:wrap;align-items:center;gap:1rem;margin-top:1.4rem;}\n.hkm-root .hk-form__note{font-size:.82rem;color:var(--hkm-ink-soft);margin:0;}\n.hkm-root .hk-form__msg{margin-top:1rem;font-size:.9rem;}\n.hkm-root .hk-form__msg.is-error{color:#9c2f2f;}\n.hkm-root .hk-apply__done{text-align:center;padding:1.5rem 0;}\n.hkm-root .hkm-contact-card a{color:var(--hkm-terra);}\n.hkm-root .hkm-map{border-radius:3px;overflow:hidden;border:1px solid var(--hkm-line);}\n.hkm-root .hkm-map iframe{display:block;width:100%;height:360px;border:0;}\n@media(max-width:860px){.hkm-root .hkm-contact-layout{grid-template-columns:1fr;}.hkm-root .hkm-contact-card{position:static;}}\n@media(max-width:600px){.hkm-root .hkm-form{grid-template-columns:1fr;}}\n.hkm-root .hkm-field select{-webkit-appearance:none;-moz-appearance:none;appearance:none;line-height:1.5;height:auto;min-height:48px;padding:.85rem 2.6rem .85rem 1rem;background-image:url(\"data:image\/svg+xml;utf8,<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%239C4A2F' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='M6 9l6 6 6-6'\/><\/svg>\");background-repeat:no-repeat;background-position:right 1rem center;background-size:13px;}<\/style>\n\n<section class=\"hkm-hero hkm-hero--immersive\">\n  <picture class=\"hkm-hero__media\"><source media=\"(max-width:860px)\" srcset=\"https:\/\/hk-handmade.com\/wp-content\/uploads\/2026\/06\/hero_comtact_mobile.webp\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/hk-handmade.com\/wp-content\/uploads\/2026\/06\/Contact_Hero.webp\" alt=\"HK Handmade \u2014 la maison des artisans, \u00e0 Paris\" width=\"1536\" height=\"1024\" fetchpriority=\"high\"><\/picture>\n  <div class=\"hkm-hero__scrim\" aria-hidden=\"true\"><\/div>\n  <div class=\"hkm-hero__inner\">\n    <div class=\"hkm-hero__content\">\n      <p class=\"hkm-eyebrow\"><span class=\"hkm-eyebrow__line\" aria-hidden=\"true\"><\/span>Nous contacter<\/p>\n      <h1 class=\"hkm-hero__title\">On vous r\u00e9pond comme on fabrique : avec soin.<\/h1>\n      <p class=\"hkm-hero__sub\">Une question sur une pi\u00e8ce, une commande, un retour ou un projet sur-mesure ? L'\u00e9quipe de la maison vous r\u00e9pond sous 24 h ouvr\u00e9es.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"hkm-section\"><div class=\"hkm-container\">\n <div class=\"hkm-contact-layout\">\n   <div>\n     <p class=\"hkm-kicker\">\u00c9crivez-nous<\/p>\n     <h2 style=\"margin-top:.4rem\">Dites-nous tout.<\/h2>\n     <p class=\"hkm-lead\" style=\"margin:.8rem 0 1.6rem\">Votre message arrive directement \u00e0 l'\u00e9quipe de la maison \u2014 nous revenons vers vous sous 24 h ouvr\u00e9es.<\/p>\n     <form id=\"hkContactForm\" novalidate>\n       <div class=\"hkm-form\">\n         <div class=\"hkm-field\"><label for=\"ct-nom\">Nom complet *<\/label><input id=\"ct-nom\" type=\"text\" name=\"nom\" required placeholder=\"Votre nom\"><\/div>\n         <div class=\"hkm-field\"><label for=\"ct-email\">E-mail *<\/label><input id=\"ct-email\" type=\"email\" name=\"email\" required placeholder=\"vous@exemple.com\"><\/div>\n         <div class=\"hkm-field\"><label for=\"ct-sujet\">Sujet<\/label><select id=\"ct-sujet\" name=\"sujet\"><option value=\"\">Choisir\u2026<\/option><option>Une commande<\/option><option>Une pi\u00e8ce \/ le sur-mesure<\/option><option>Un retour ou un \u00e9change<\/option><option>Presse \/ partenariat<\/option><option>Autre<\/option><\/select><\/div>\n         <div class=\"hkm-field\"><label for=\"ct-cmd\">N\u00b0 de commande (optionnel)<\/label><input id=\"ct-cmd\" type=\"text\" name=\"commande\" placeholder=\"Ex. #1234\"><\/div>\n         <div class=\"hkm-field hkm-field--full\"><label for=\"ct-msg\">Votre message *<\/label><textarea id=\"ct-msg\" name=\"message\" rows=\"6\" required placeholder=\"Comment pouvons-nous vous aider ?\"><\/textarea><\/div>\n       <\/div>\n       <label class=\"hk-consent\"><input type=\"checkbox\" name=\"consent\" required><span>J'accepte que mes informations soient utilis\u00e9es pour traiter ma demande. Elles ne sont jamais c\u00e9d\u00e9es \u00e0 des tiers.<\/span><\/label>\n       <input type=\"text\" name=\"website\" class=\"hk-hp\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n       <div class=\"hk-form__foot\"><button type=\"submit\" class=\"hkm-btn hkm-btn--terra\" id=\"hkContactBtn\">Envoyer le message<\/button><p class=\"hk-form__note\">R\u00e9ponse sous 24 h ouvr\u00e9es.<\/p><\/div>\n       <p class=\"hk-form__msg\" id=\"hkContactMsg\" role=\"status\" aria-live=\"polite\"><\/p>\n     <\/form>\n   <\/div>\n   <aside class=\"hkm-contact-card\">\n     <h3>La maison<\/h3>\n     <dl>\n       <dt>E-mail<\/dt><dd><a href=\"mailto:contact@hk-handmade.com\">contact@hk-handmade.com<\/a><\/dd>\n       <dt>Adresse<\/dt><dd>82, rue Manin<br>75019 Paris<br>France<\/dd>\n       <dt>R\u00e9ponse<\/dt><dd>Sous 24 h ouvr\u00e9es, du lundi au vendredi<\/dd>\n       <dt>Livraison<\/dt><dd>Offerte d\u00e8s 120 \u20ac en France m\u00e9tropolitaine<\/dd>\n     <\/dl>\n   <\/aside>\n <\/div>\n<\/div><\/section>\n\n<section class=\"hkm-section\" style=\"padding-top:0\"><div class=\"hkm-container\">\n  <div class=\"hkm-map\"><iframe src=\"https:\/\/maps.google.com\/maps?q=82%20rue%20Manin%2075019%20Paris%20France&output=embed\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\" title=\"82 rue Manin, 75019 Paris\"><\/iframe><\/div>\n<\/div><\/section>\n\n<div class=\"hkm-container\" style=\"max-width:880px\">\n<section class=\"hkm-section\">\n  <div class=\"hkm-section-head\"><div><p class=\"hkm-kicker\">FAQ<\/p><h2>Les questions qu'on nous pose<\/h2><\/div><\/div>\n  <details class=\"hkm-acc\" open><summary>Quels sont les d\u00e9lais et frais de livraison ?<\/summary><div><p>D\u00e9lai = temps de fa\u00e7onnage (indiqu\u00e9 sur la fiche) + exp\u00e9dition. France m\u00e9tropolitaine : 4,90 \u20ac en Colissimo, livraison offerte d\u00e8s 120 \u20ac. Nous n\u2019exp\u00e9dions pas hors de France pour le moment.<\/p><\/div><\/details>\n  <details class=\"hkm-acc\"><summary>Puis-je retourner une pi\u00e8ce ?<\/summary><div><p>Vous disposez de 14 jours apr\u00e8s r\u00e9ception pour changer d\u2019avis, sans motif. Les frais de retour restent \u00e0 votre charge, sauf pi\u00e8ce d\u00e9fectueuse ou non conforme, que nous reprenons \u00e0 nos frais.<\/p><\/div><\/details>\n  <details class=\"hkm-acc\"><summary>Que garantit le label \u00ab Fait main certifi\u00e9 \u00bb ?<\/summary><div><p>La personne qui signe la fiche a fabriqu\u00e9 la pi\u00e8ce ; l'atelier a \u00e9t\u00e9 v\u00e9rifi\u00e9 ; les mati\u00e8res sont trac\u00e9es et nomm\u00e9es.<\/p><\/div><\/details>\n  <details class=\"hkm-acc\"><summary>Quels moyens de paiement acceptez-vous ?<\/summary><div><p>Carte bancaire (paiement s\u00e9curis\u00e9 3-D Secure), en euros.<\/p><\/div><\/details>\n  <details class=\"hkm-acc\"><summary>Proposez-vous des emballages cadeaux ?<\/summary><div><p>Toujours, sans suppl\u00e9ment : chaque commande part dans l'\u00e9crin signature de la maison.<\/p><\/div><\/details>\n<\/section>\n<\/div>\n\n<script>\n(function(){var f=document.getElementById('hkContactForm');if(!f)return;var btn=document.getElementById('hkContactBtn'),msg=document.getElementById('hkContactMsg');f.addEventListener('submit',function(e){e.preventDefault();msg.className='hk-form__msg';msg.textContent='';if(!f.checkValidity()){msg.className='hk-form__msg is-error';msg.textContent='Merci de remplir les champs obligatoires.';if(f.reportValidity)f.reportValidity();return;}var data={};new FormData(f).forEach(function(v,k){data[k]=v;});data.consent=f.consent.checked?1:0;btn.disabled=true;var t=btn.textContent;btn.textContent='Envoi\u2026';fetch('\/wp-json\/hk\/v1\/contact',{method:'POST',headers:{'Content-Type':'application\/json'},body:JSON.stringify(data)}).then(function(r){return r.json().catch(function(){return{ok:false};});}).then(function(j){if(j&&j.ok){f.innerHTML='<div class=\"hk-apply__done\"><svg viewBox=\"0 0 24 24\" width=\"48\" height=\"48\" fill=\"none\" stroke=\"#9C4A2F\" stroke-width=\"1.6\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m8 12 3 3 5-6\"\/><\/svg><h3 style=\"font-family:var(--hk-font-serif);margin:.8rem 0 .4rem;font-size:1.5rem\">Merci, votre message est parti.<\/h3><p style=\"color:#5b5249\">Notre \u00e9quipe vous r\u00e9pond sous 24 h ouvr\u00e9es.<\/p><\/div>';}else{btn.disabled=false;btn.textContent=t;msg.className='hk-form__msg is-error';msg.textContent=(j&&j.error)?j.error:'Une erreur est survenue. 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